How to order?
1. Select quantity; 2. Click ‘Add to Bag’.
3. Go to Checkout.
4. Review your shopping bag, then click to agree to our terms and conditions; 5. Proceed to checkout.
6. Choose your payment method; 7. Create an account or sign in to your existing account; 8. Enter your billing address; 9. Enter your order comments, if any (optional).
10. Review your order summary and then place your order.
What payment methods do you accept?
We accept PayPal, credit card, wire transfer, Western Union, and MoneyGram. You can select your payment method of choice during checkout.
What shipping methods do you use?
All orders are shipped out by EMS. If, for some reason, the customer prefers the parcel to be sent by a different shipping carrier company, then please contact us about your request. We will then dispatch your order by DHL Express, FedEx or UPS (additional charges apply).
How long does it take to receive my order?
Delivery may take 3-15 business days after the order has been shipped, depending on the location of your shipping address.
Why is there no information available for my tracking number?
After your order has been shipped out, you will receive an automated message informing you about the tracking number of your parcel. Usually, it takes up to twenty-four hours before the tracking information will become available online. Therefore, if there is no information available yet when you check the shipping status, then please try again the next day.
Can I purchase an item even though it is out of stock?
Yes, you can! If you would like to order an item which is currently out of stock, then you can simply subscribe to that particular item by clicking ’email me when available’ below the price field on the product details page. You will then be automatically notified by email as soon as the item you requested is back in stock.
Do you offer any discount or free gifts?
From time to time we offer special sales and promotions; i.e. End of Year Discount, Black Friday Shopping Deals, and more. In addition to occasional discounts, we always include a free gift in each and every order shipped to customers.
My question is not listed here. How do I get an answer?
If you have any further questions, please send your query to firstname.lastname@example.org. We will get back to you with an answer as soon as possible.